Shipping and delivery
SHIPPING TO OVER 47 COUNTIES INSIDE KENYA
We are proud to offer countrywide shipping services. However, there are some locations we are unable to ship to. If you happen to be from one of those counties we will contact you.
ORDER PROCESSING TIME
All orders are processed at the same day if ordered before 6 P.M, from Monday to Saturday.
All orders placed after the cutoff will be processed the next business day.
All orders can be cancelled until they are shipped. If your order has been paid and you need to change or cancel it, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| Nairobi |
1 Business days |
| Mombasa |
1-2 Business days |
| kisumu |
2 Business days |
| Nakuru |
1 Business days |
| Meru |
1 Business days |
| Eldoret |
1 Business days |
*This doesn’t include our 4 hours processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 24 hours, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 1 business days for the tracking information to update on the system. If your order was placed more than 1 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 4 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (3 days )
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of knightkingkombucha.co.ke
*You can submit refund requests within 5 days after the guaranteed period for delivery (3 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5 days.
Exchanges
Real customer reviews