We are proud to offer countrywide shipping services. However, there are some locations we are unable to ship to. If you happen to be from one of those locations we will contact you.
SHIPPING FEE
Shipping Cost
- Instore Pickup Fee: Free
- For pay on Delivery orders, Shipping Fee varies depending on price and location
| Range | Cost | |
| Ksh.0.01 | Ksh.4,999.00 | Ksh.1,000.00 |
| Ksh.4,999.01 | Ksh.9,999.99 | Ksh.500.00 |
| Ksh.10,000 and Above | – | Free Shipping |
We are glad to bring our customers great value and service. That’s why we provide shipping from our store in Nairobi by local carriers.
| Courier Service | Location | Website |
|---|---|---|
| Pick-Up Mtaani | Nairobi, Kenya | www.pickupmtaani.co.ke |
ORDER PROCESSING TIME
- All orders are processed at the same day if ordered before 6 P.M, from Monday to Saturday.
- All orders placed after the cutoff will be processed the next business day.
SHIPPING TIME
Shipping time varies by location. These are our estimates:
| REGIONS | SHIPPING TIME |
| Nairobi City County | 1 Business Day |
| Nyamira County | 1-3 Business Day |
| Kisii County | 1-3 Business Day |
| Migori County | 1-3 Business Day |
| Homa Bay County | 1-3 Business Day |
| Kisumu County | 1-3 Business Day |
| Siaya County | 1-3 Business Day |
| Busia County | 1-3 Business Day |
| Bungoma County | 1-3 Business Day |
| Vihiga County | 1-3 Business Day |
| Kakamega County | 1-3 Business Day |
| Bomet County | 1-3 Business Day |
| Kericho County | 1-3 Business Day |
| Kajiado County | 1-3 Business Day |
| Narok County | 1-3 Business Day |
| Nakuru County | 1-3 Business Day |
| Laikipia County | 1-3 Business Day |
| Baringo County | 1-3 Business Day |
| Nandi County | 1-3 Business Day |
| Elgeyo/Marakwet County | 1-3 Business Day |
| Uasin Gishu County | 1-3 Business Day |
| Trans Nzoia County | 1-3 Business Day |
| Samburu County | 1-3 Business Day |
| West Pokot County | 1-3 Business Day |
| Turkana County | 1-3 Business Day |
| Kiambu County | 1-2 Business Day |
| Murang’a County | 1-3 Business Day |
| Kirinyaga County | 1-3 Business Day |
| Nyeri County | 1-3 Business Day |
| Nyandarua County | 1-3 Business Day |
| Makueni County | 1-3 Business Day |
| Machakos County | 1-3 Business Day |
| Kitui County | 1-3 Business Day |
| Embu County | 1-3 Business Day |
| Tharaka-Nithi County | 1-3 Business Day |
| Meru County | 1-3 Business Day |
| Isiolo County | 1-3 Business Day |
| Marsabit County | 1-3 Business Day |
| Mandera County | 1-3 Business Day |
| Wajir County | 1-3 Business Day |
| Garissa County | 1-3 Business Day |
| Taita/Taveta County | 1-3 Business Day |
| Lamu County | 1-3 Business Day |
| Tana River County | 1-3 Business Day |
| Kilifi County | 1-3 Business Day |
| Kwale County | 1-3 Business Day |
| Mombasa County | 1-3 Business Day |
Max delivery time – 3 business days.
TRACKING INFORMATION
You will receive an email with a tracking number once your order is shipped but sometimes due to SOME shipping COMPANIES tracking is not available. For logistical reasons, items in the same purchase may be sent in separate packages even if you’ve specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.